Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us how we're getting on? This page covers how to reach the Casino Ireland team and what kind of enquiries we can actually help with.
The Best Way to Reach Us
Email is the most reliable channel for getting through to us. Drop us a line at [email protected] and a real member of the team will read it and reply — we don't rely on automated responses to close out enquiries. We aim to get back to most messages within a couple of working days, though it can take a bit longer if we're mid-way through updating our rankings or checking a batch of bonus terms.
A quick tip: tell us what your message is about in the subject line. It helps us route it to whoever on the team is best placed to answer, rather than it sitting in a general queue.
What We Can Help With
- Questions about a casino review — If you want more detail on how we assessed a particular site, or something in one of our write-ups isn't clear, ask away.
- Corrections — Online casino offers, wagering terms and payment options change often. If you notice something on the site that looks out of date — a bonus figure, a licence detail, a payment method that's no longer offered — please flag it. We check facts as of {{ current_date }} but things do move, and reader corrections genuinely help us stay accurate.
- Feedback on our rankings — If you've played at a site we cover and had a different experience than what we describe, we'd like to hear it. Reader feedback doesn't change our editorial ratings on its own, but it's part of what we look at when we revisit reviews.
- Suggestions for coverage — Want us to look at a payment method, a game category, or a topic like casinos that operate outside GamStop restrictions in more depth? Let us know what would be useful.
- Commercial or partnership enquiries — If you represent an operator or a software provider and want to introduce yourselves, say who you are and what you're proposing. Note that commercial relationships never determine where a casino sits in our rankings — that's decided separately by our own review criteria.
- Concerns about gambling behaviour — If you're contacting us because you or someone close to you is finding it hard to control their gambling, please say so. We can't offer counselling ourselves, but we can point you towards independent support services, and we'd encourage you to also speak to your GP or a support organisation directly.
What Not to Expect From This Page
We're an independent review and comparison site — we don't operate any of the casinos listed on ambroseauction.co.uk, so we can't resolve account issues, process withdrawals, verify your identity documents or handle a dispute over a bonus at a specific operator. Those matters need to go through the casino's own customer support team, usually reachable via live chat or email from within your player account. If a licensing body applies to that casino — such as the Malta Gaming Authority or an Estonian licence — its details are usually listed in the casino's own terms and conditions or footer, and that's the right route for a formal complaint too.
What we can do is take note of patterns. If several readers get in touch about the same issue with the same operator, it feeds directly into how we review and rank that site going forward.
Before You Write In
A few things that help us help you faster:
- Check whether the answer is already on the relevant review page — bonus terms, wagering requirements and payment details are usually covered there.
- Include the name of the casino or page you're asking about, if relevant.
- Keep account-specific issues (deposits, withdrawals, ID verification) for the casino's own support team, since we don't have access to player accounts.
- If you're reporting an error, a link or a screenshot of what you saw makes it much quicker for us to check.
Why Your Message Matters
We put a lot of effort into keeping our reviews and comparisons useful for people weighing up an online casino in Ireland — but no editorial team catches everything on their own. Reader messages are one of the main ways we catch outdated bonus terms, incorrect payment details or a change in a site's availability. If something we've published affected your decision one way or another, we'd genuinely like to know.
Thanks for taking the time to get in touch — we do read everything that comes through.